Billing and Delivery

This page contains information related to the billing and shipping. If you have any questions, please contact our customer service.

Credit Cards

We accept the following credit cards: VISA, VISA-DEBIT (except CIBC), MASTERCARD, AMERICAN EXPRESS. All transactions are automatically verified and all frauds attempts will be acted upon and all information given to the respected authorities.

    

The name that will appear on your credit card statement is MAIL ORDER 1-800-461-6969.

COD (Collect On Delivery)

Chez Priape also accepts COD (Collect on Delivery) method of payment on orders over $100. This method is only available in Canada. Canadian residents can use the C.O.D. payment of Canada Post. You will then have to pay at your post office. All certified check must be done at the name of Canada Post. Please contact your local post office for additional information on payments.

Discreet Shipping

Chez Priape makes sure to offer your a certain level of privacy with shipments. We use plain boxes and bubble envelops. The name "Chez Priape" is not directly written on the shipping labels, except in the case of COD (collect on delivery) shipments. Please note our store address is indicated on the labels. For international shipments, we are required to provide an accurate description of the items included with the shipment on the customs forms. For reference, here are two examples of shipping labels with Canada Post and FedEx:

Canada Post
FedEx

Shipping Fees

We use Canada Post and FedEx for our shipping. Shipping fees are automatically calculated by the size and weight of the order and by the shipping address You can select the shipping service you prefer in the shopping cart and see the expected delivery date and the cost.

Free Shipping

All orders over $100 before taxes shipped in Canada and $200 to the United States get FREE SHIPPING. This offer is NOT applicable on Priority, COD (collect on delivery), on International and U.S. Virgin Islands and U.S. Minor Outlying Islands. Free Shipping is also not applicable on heavy items and/or when specified.

Usual Shipping Delays

Most of the time, your order will be shipped within 24 hours during weekdays. Then you package will be in the network of our shipping suppliers. The follow table lists the usual delays:

CANADA POST Expedited Xpress Post Priority
Quebec / Ontario 2-3 days 2-3 days 1-2 days
Manitoba / Saskatchewan 3-5 days 2-4 days 2-3 days
Alberta / British Columbia / Maritimes 5-8 days 2-6 days 2-3 days
Newfoundland / Territories 6-12 days 5-10 days 3-6 days
United States / Intl 10-20 days 5-10 days 5-8 days
FEDEX Ground Express
Quebec / Ontario 2-5 days 2-3 days
Manitoba / Saskatchewan 2-5 days 2-3 days
Alberta / British Columbia / Maritimes 3-6 days 2-4 days
Newfoundland / Territories 3-6 days 3-5 days
United States / Intl 5-10 days 4-8 days

Pick-Up in Store

If you have chosen the Pick-Up in Store option, a Chez Priape representative will contact you by email or phone when your order will be available to be picked up. Usually, the package will be ready the same day if the order is placed before 10am from Monday to Friday.

Mistakes

Chez Priape will assume its responsibility in case of a mistake made by us during billing and shipping. However, we are not responsible for mistakes caused by the customers regarding the product purchased, address errors or billing information errors. In case your package is not delivered because of a mistake in your address, shipping fees won't be refunded or credited and we will charge a re-stock fee of 10%. It's your responsibility to make sure the information provided is accurate. We strongly suggest you review the order confirmation you will receive by email and contact us as soon as possible if you notice any mistake.

Special Order Policy

Chez Priape is proud to offer to its customers the possibility of placing special orders. These orders can be related to products available from our suppliers or on customized/ tailor-made leather. To place a special order, please contact our customer service. Please provide us with as many details as possible for the order you would like to place. We will then tell you the total cost and the applicable delays. A deposit of 50% of the amount before taxes is required for any special order. Please note current and future promotions along with special offers will not be applied on these orders.

Duty and Local Taxes

When applicable, custom duty and local taxes are at the customer's expense. Please check with your local authorities. However, please note items made in Canada do not have duty when shipped to the United States. Those items are, for example, Chez Priape Leather and some clothing brands.