All transactions on CHEZ PRIAPE's web site are secure. We use GeoTrust® encryption key to secure all transactions and communications with our customers.
The name that will appear on your credit card statement is MAIL ORDER 1-800-461-6969.
We accept the following credit cards: VISA, VISA-DEBIT (except CIBC*), MASTERCARD, AMERICAN EXPRESS. All transactions are automatically verified and all frauds attempts will be acted upon and all information given to the respected authorities. Please note Visa-Debit CIBC cards are not accepted.
The INTERAC Online service is a payment option that allows you to pay for goods and services on the Internet directly from your bank account. It is secure and easy to use. The following banks are accepted: RBC Royal Bank, Scotia Bank, TD Canada Trust and BMO Bank of Montreal. When you will process a INTERAC Online transaction, you will be redirected to the INTERAC Online secure gateway to complete your order. For more details about INTERAC Online, click here
COD (Collect On Delivery)
Chez Priape also accepts COD (Collect on Delivery) method of payment on orders over $100. This method is only available in Canada
. Canadian residents can use the C.O.D. payment of Canada Post. You will then have to pay at your post office. All certified check must be done at the name of Canada Post. Please contact your local post office for additional information on payments.
Fax & Mail Order
To send an order by fax, fax it to: 514-316-3095 or mail it to the following address:
CHEZ PRIAPE MAIL ORDER
1311 Ste-Catherine Street East
H2L 2H4 Canada
We use Canada Post for all our shipping. Shipping fees are automatically calculated by the size and weight of the order and by the shipping address You can select the shipping service you prefer in the shopping cart and see the expected delivery date and the cost.
All orders over $100 before taxes shipped in Canada and $200 to the United States get FREE SHIPPING. This offer is NOT applicable on Priority, COD (collect on delivery), on International and U.S. Virgin Islands and U.S. Minor Outlying Islands. Free Shipping is also not applicable on heavy items and/or when specified.
Pick-Up in Store
If you have chosen the Pick-Up in Store option, a Chez Priape representative will contact you by email or phone when your order will be available to be picked up. Usually, the package will be ready the same day if the order is placed before 10am from Monday to Friday.
You can check your order status any time by logging in your account or simply click here
CHEZ PRIAPE will assume its responsibility in case of a mistake made by us during billing and shipping. However, we are not responsible for mistakes caused by the customers regarding the product purchased, address errors or billing information errors. In case your package is not delivered because of a mistake in your address, shipping fees won't be refunded or credited. It's your responsibility to make sure the information provided is accurate. We strongly suggest you review the order confirmation you will receive by email and contact us as soon as possible if you notice any mistake.
Special Order Policy
Chez Priape is proud to offer to its customers the possibility of placing special orders. These orders can be related to products available from our suppliers or on customized/ tailor-made leather.
To place a special order, please contact our customer service by email at firstname.lastname@example.org
. Please provide us with as many details as possible for the order you would like to place. We will then tell you the total cost and the applicable delays.
A deposit of 50% of the amount before taxes is required for any special order. Please note current and future promotions along with special offers will not be applied on these orders.
Our Return & Exchange policy
is applicable on special orders.
Duty and Local Taxes
When applicable, custom duty and local taxes are at the customer's expense. Please check with your local authorities. However, please note items made in Canada do not have duty when shipped to the United States. Those items are, for example, Chez Priape Leather and some clothing brands.